Privacy Policy

This privacy policy explains how Cirencester Recovery Services (a trading name of Sebastian Anders Holdings Limited) collects, uses and protects your personal data when you visit this website, contact us, or use our recovery and transport services.

We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

For the purposes of UK data protection law, the data controller is:

Sebastian Anders Holdings Limited
Trading as Cirencester Recovery Services
Cirencester, Gloucestershire, GL7
Email: info@cirencesterrecoveryservices.co.uk
Phone: 07710 826015

2. What information we collect

We collect personal data that you provide to us directly, including:

• Contact details — your name, phone number and email address when you submit the contact form or call us.
• Vehicle information — make, model, registration and condition, where relevant to providing recovery or transport.
• Location information — the address or location of your vehicle and your destination address.
• Payment information — processed at the time of service. We do not store card details ourselves; payments are handled by our payment provider.
• Correspondence — any messages, emails or notes from our conversations with you.

We may also collect limited technical data automatically when you visit this website, such as your IP address, browser type and pages visited. See our Cookie Policy for details.

3. Why we use your data

We use your personal data for the following purposes:

Purpose	Legal basis
To respond to enquiries and provide quotes	Legitimate interests / pre-contract steps
To dispatch a recovery vehicle and complete the job	Contract performance
To process payment and issue invoices	Contract performance / legal obligation
To keep records for tax, accounting and legal purposes	Legal obligation
To liaise with insurers, police or third parties relating to a job	Legitimate interests / consent
To improve our services and resolve disputes	Legitimate interests

4. Who we share your data with

We only share your data when necessary to provide our service or to meet a legal obligation. This may include:

• Garages, workshops and tyre fitters when delivering your vehicle on your instruction.
• Insurance companies when handling an insurance-instructed recovery on your behalf.
• Police or other emergency services at the scene of an accident, where required.
• Payment processors who handle card transactions on our behalf.
• HMRC and our accountants for tax and bookkeeping purposes.
• Web service providers who host this website and process contact form submissions.

We do not sell your personal data to anyone.

5. How long we keep your data

We keep your data only for as long as we need it. Typical retention periods are:

• Enquiry-only data (where no job followed) — up to 12 months.
• Job and invoice records — at least 6 years, to comply with HMRC record-keeping requirements.
• Insurance-related job records — up to 7 years, in line with insurance industry practice.

6. Your rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data, where we have no overriding legal reason to keep it;
• Restrict or object to certain uses of your data;
• Withdraw consent where we have relied on it;
• Receive a copy of your data in a portable format.

To exercise any of these rights, email info@cirencesterrecoveryservices.co.uk. We will respond within one month.

7. Security

We take reasonable steps to protect your personal data, including secure storage, access controls and use of reputable third-party providers. No system is perfectly secure, but we will notify you and the Information Commissioner's Office (ICO) where required if a data breach occurs.

8. Cookies and tracking

This website uses a small number of cookies and similar technologies. See our Cookie Policy for full details.

9. Making a complaint

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the UK Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk · 0303 123 1113

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL, with a revised "last updated" date at the top.